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Easy returns on all returnable products

Qualifying Returns

All products must be returned in the condition you received them. That is, all products must be returned in a new or unused condition with all original materials, and in their original packaging (original materials, and packaging also must be in new condition). This includes, but is not limited to, clothing tags and shoe boxes. Some items can only be returned if they're factory sealed. These include, but are not limited to, all headphones, and items from the video gaming, CD or DVD categories. Additional items provided below. Returned products that are deemed by primejunction.COM and our merchant partners to be in a non-returnable condition will be declined and returned to the customer. Qualifying products returned within 30 days of shipping date will be refunded via your original payment method. Qualifying products returned after 30 days will be refunded in primejunction.COM Credit.

returns

Need to Return Something?

No problem. Email us at support@primejunction.com Or, if you prefer, you can fill out a primejunction Return Form while logged into your primejunction.COM Member Account and one of our Customer Loyalty Representatives will be in touch with you. Once you let us know, we'll send you a postage-paid return label to your email address. All you have to do is print, attach to your order, and bring it to a post office, and you'll be getting your full-value refund in no time! Using Our Return Mailing Label To ensure your return is processed promptly, please use only the new shipping label.

  • Use the original outer packaging, or any other plain, unmarked, packaging of your choosing. Do not affix the label on the product box directly
  • Remove any other existing shipping labels, stickers, or other materials to avoid confusion
  • Affix the return postage label emailed to you by your customer loyalty representative Each return mailing label is coded for a specific shipment. Please do not include items from other orders or other shipments in the same box, or your refund will be delayed. Each order must be returned using a separate mailing label. Looking for your Refund? Once your return is received and approved by our returns facility, primejunction will process the refund. You can expect to receive your refund within 5-7 business days after it’s been approved and you will receive an email with all the details of your refund
    Please note, our policies are subject to change in the event that we find a way to serve you better.
    Important: For the return shipping cost Discard any other postage label that you receive with your original order.

More Questions?

if you have any further questions about returns, please email to our customer loyalty team at support@primejunction.com

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