Easy returns on all returnable products

Qualifying Returns

All products must be returned in the condition you received them. That is, all products must be returned in a new or unused condition with all original materials, and in their original packaging (original materials, and packaging also must be in new condition). This includes, but is not limited to, clothing tags and shoe boxes. Some items can only be returned if they're factory sealed. These include, but are not limited to, all headphones, and items from the video gaming, CD or DVD categories. Additional items provided below. Returned products that are deemed by primejunction.COM and our merchant partners to be in a non-returnable condition will be declined and returned to the customer. Qualifying products returned within 30 days of shipping date will be refunded via your original payment method. Qualifying products returned after 30 days will be refunded in primejunction.COM Credit.

Need to Return Something?

No problem. Email us at support@primejunction.com Or, if you prefer, you can fill out a primejunction Return Form while logged into your primejunction.COM Member Account and one of our Customer Loyalty Representatives will be in touch with you. Once you let us know, we'll send you a postage-paid return label to your email address. All you have to do is print, attach to your order, and bring it to a post office, and you'll be getting your full-value refund in no time! Using Our Return Mailing Label To ensure your return is processed promptly, please use only the new shipping label.

Use the original outer packaging, or any other plain, unmarked, packaging of your choosing. Do not affix the label on the product box directly
Remove any other existing shipping labels, stickers, or other materials to avoid confusion
Affix the return postage label emailed to you by your customer loyalty representative Each return mailing label is coded for a specific shipment. Please do not include items from other orders or other shipments in the same box, or your refund will be delayed. Each order must be returned using a separate mailing label. Looking for your Refund? Once your return is received and approved by our returns facility, primejunction will process the refund. You can expect to receive your refund within 5-7 business days after it’s been approved and you will receive an email with all the details of your refund
Please note, our policies are subject to change in the event that we find a way to serve you better.
Important: For the return shipping cost Discard any other postage label that you receive with your original order.

How Long Do I Have to Returnan Item?

Returns purchased from Bad Boy must be initiated within 3 days of being delivered. Returns from primejunction.COM Direct that have required a scheduled delivery must be initiated within 7 days of being delivered. These items will also be subject to an additional shipping charge. Returns for other furniture requiring a scheduled delivery time can only be returned within 30 days of shipping date. Seasonal items, such as patio sets and water activity items, can only be returned within 30 days of shipping date. Please note furniture cannot be returned if assembly has been attempted. Televisions over 32" can only be returned within 30 days of shipping date. Products purchased from the Computers and Electronics categories can be returned within 60 days of shipping date. Products from our Photo and Video category can be returned within 60 days of shipping date. Items from wine online cannot be returned, and are final sale.

Exchanges

In order to guarantee the availability of an item, traditional exchanges are not supported at this time. If you wish to change the colors, size, etc., of your purchase, please return the original item and place an order for the new item at your earliest

Large Items ?

Furniture, Televisions, major appliances, and any items for which you have to schedule a delivery time must be returned with the original packaging and all packing materials intact, unless otherwise instructed by your delivery team. Returning these items without the original packaging may incur a restocking fee which will be deducted from your

Non-Returnable, Final Sale and Refurbished Items

Items marked as final sale will not be refunded. If a final sale item is defective when you receive it, you can arrange a return with us and the product will be sent to the original manufacturer for repair or replacement at the manufacturer’s discretion. If the product is damaged when you receive it, please contact our customer loyalty team within 48 hours of delivery see below for contact options. Email is Customerssupport@primejunction.com, Return@primejunction.com, Refurbished products are final sale. There is a 35 day warranty for exchange or repair, but no refunds will be issued for products that are marked as refurbished. If a refurbished product is damaged when it arrives, accept the package and email our customer loyalty team within 48 hours of delivery. support@primejunction.com,

Bundles

Bundled products must be returned together, in full, for a refund. Individual items purchased as part of a bundle cannot be returned. If you receive an item that is damaged or defective in a bundle, please contact our customer loyalty team as soon as possible to arrange for resolution.

Restocking Fee?

Some items may be subject to a 30% restocking fee. This information will be clearly marked on the product page description under ‘ return policy.

Warranties ?

All products sold by primejunction Merchant Partners are expected to be covered by the normal Manufacturer Warranty. Warranty coverage also includes the manufacturer's re-certified product warranty. To process a claim against a Manufacturer Warranty, please contact the Manufacturer directly, using your primejunction.COM order confirmation as your proof of purchase.